At Oxford Blade Company, we stand behind the quality of our handcrafted knives and tools. We want you to be completely satisfied with your purchase.
30-Day Satisfaction Guarantee
We offer a 30-day return policy on unused, unmodified items in their original packaging. All returns must include:
- Original packaging and materials
- Proof of purchase
- Return authorization number (obtained by contacting customer service)
Return Process
1. Contact our customer service team at [email protected] to obtain a return authorization number
2. Package your item securely in its original packaging
3. Include your proof of purchase and return authorization number
4. Ship the item to: Oxford Blade Company Returns Department
Conditions
- Items must be in new, unused condition
- All original packaging, certificates of authenticity, and accessories must be included
- Custom or personalized orders are not eligible for return
- Sale items marked as "Final Sale" cannot be returned
- Customer is responsible for return shipping costs
- Original shipping charges are non-refundable
- Refunds will be issued to the original payment method
- Processing time is typically 5-7 business days after receiving the return
- You will receive an email confirmation when your refund is processed
If you receive a damaged or defective item:
- Contact us within 48 hours of receipt
- Include photos of the damage with your report
- We will provide a prepaid return label for defective items
- Replacement or refund will be processed upon receipt of the damaged item
- International customers are responsible for all shipping costs and duties
- Please contact customer service for specific instructions regarding international returns
If you have any questions about our return policy or need assistance with a return, please contact our customer service team at [email protected]
Note: This policy may be updated or modified at any time. The policy in effect at the time of purchase will apply to your order.